FAQ
Answers before you need to ask.
Find the essential facts about the platform, pricing, publishing and data processing. Each answer links to the right next step when more detail is useful.
What Aihio is and who it is for
The quickest overview of the product, its purpose and the self-service model.
What is Aihio?
Aihio is a Finnish self-service platform for building, training, publishing and managing AI agents. The agent answers from your own knowledge sources, guides website visitors and can collect a contact request when a person should continue.
Who is Aihio for?
Aihio fits companies and organisations that receive recurring website questions and want to manage the solution themselves. It supports customer service, lead capture and guided website journeys without turning every change into a separate delivery project.
Do I need technical skills?
No. Training, branding and day-to-day management happen in the browser. Publishing requires adding a short script to the website, and Aihio can assist with installation, training, branding and launch when needed.
Plans, billing and starting free
What it costs, when payment starts and how the plan can change.
How much does Aihio cost?
The Free tier has no time limit and requires no credit card. Paid plans start at €39 per month. Current prices, included usage and add-ons are always listed on the pricing page.
Can I cancel or change plans?
Yes. You can cancel or change the plan when your needs change. After cancellation, the service remains available until the end of the paid billing period.
Is Enterprise priced publicly?
No. Enterprise scope depends on rollout, integrations, support level, governance and procurement requirements. We first map the need and then provide a proposal.
Knowledge, website context and integrations
How the agent is trained, published and connected to other work.
Which content can the agent use?
You can add website pages, files and manually written question-and-answer content to the knowledge base. Sources can be reviewed and updated from the dashboard.
Does the agent understand the page a visitor is viewing?
Yes. Current page context can help the agent adapt its guidance to the page, product or service the visitor is viewing instead of treating every conversation as identical.
Which integrations are available?
Aihio can be embedded on a website, published through the WordPress plugin and connected through Zapier, REST API and webhooks. SMS is available through the organisation's own Twilio account. The integrations page shows the current status.
Data processing and European infrastructure
The practical answers procurement and data protection teams usually need first.
Where is customer data stored?
Customer data is stored in EU-based services. The current subprocessors, purposes and data flows are documented in the privacy materials and Data Processing Agreement.
Is a Data Processing Agreement available?
Yes. A Data Processing Agreement is available for customers and does not require an Enterprise plan.
Is customer content used to train public models?
Aihio does not use a customer's knowledge base or conversations to train a public model. The service uses the data only to provide and improve the agreed customer service within the documented processing terms.
Your question is specific. Our answer should be too.
Send us the situation, current website and the outcome you want. We will help determine whether Aihio fits.